Xbox One has a huge problem. Consoles fail to update and lose access to Xbox Live

The problem with older Xbox One models was first reported by users, and then by Digital Foundry experts. Eurogamer journalists reported the results of their testing to the tech giant once it became clear that the issues were significant and disrupting device operations.

Devices running older firmware cannot download the latest files from Microsoft’s servers, meaning they cannot connect to Xbox Live, cannot download games, and only offline titles remain available. The issue is not observed on Xbox One S and Xbox One X.

Digital Foundry attempted to update three Xbox One units, but the devices failed to download the latest firmware. Despite the editor’s best efforts, including attempts to download the firmware or update via a USB drive, everything ended in failure.

Complications arise even when resetting the console to factory settings. In the event of a sale, the next user will not be able to download the update and will lose access to many hardware features.

Due to this Xbox One glitch, the petition “Stop Destroying Videogames” addressed to the European Commission is gaining traction, addressing the practices of manufacturers and publishers regarding older games and products. The organizers want companies to comply with the requirement to “leave videogames in a functional (playable) state”.

“[...] It is important that the petition reaches at least 1 million signatures and passes the threshold in at least 7 EU countries – only then will the European Commission have to address this.”

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Cover image author: Xbox. Cover image source: VGC