Redfall became Arkane Studios' most disastrous game, leading to the studio's closure. The Deluxe version promised DLC, but it will never be released. Players who purchased the Deluxe edition are still waiting for refunds for the canceled content.
The game, on which Microsoft had high hopes, failed in 2023 on PC and Xbox. Players stated that Redfall wasn't worth even $10, reflecting an extremely negative perception of the project. At its lowest, the number of active players dropped so much that finding a match was almost impossible. Despite this, some purchased the Deluxe version for $100 with promised future DLC.
With the studio's closure, the DLC will never appear. It's important that refunds for Deluxe version buyers are not only fair but also necessary.
X user SnapBlastPlay bought the Deluxe edition at launch. He has been waiting for a refund for almost 15 months. Support requests have yielded no results — a year ago, he was told that Microsoft was working on it, but a year later, the situation remains unchanged.
This looks extremely unprofessional for a company with a trillion-dollar capitalization and could lead to lawsuits or a class action. Fans are also being ironic, asking who even bought the Deluxe version of Redfall at launch.
