According to media reports, some users lost access to their profiles due to flaws in support procedures, not due to a breach of the company's infrastructure.
Investigations showed that attackers used social engineering methods. To hijack someone else's account, they only needed a few basic pieces of information, including an email address and an approximate date of one of the old purchases.
Sony's response was swift. Users noticed new PlayStation job openings in London and San Mateo, where the company is looking for Senior Anti-Fraud Strategists.
New specialists will monitor abuse patterns, analyze threats, and develop additional mechanisms to protect the platform from attempts to illegally access accounts.
Candidate requirements are high. Sony expects to hire experts with at least eight years of experience in digital security, which indicates the company's desire to quickly strengthen the protection of its services.