The problem with lost saves occurs during game login, data synchronization, or after the application freezes. After this, the account may be completely reset. The error affects Xbox Series X|S and PC, indicating issues with the cloud save system.
The community has put forward several theories. One of them is the Quick Resume feature on Xbox. Players believe that quickly switching between games can cause a conflict between local data and the cloud.
Complaints are also related to the car livery editor. For some users, changing or publishing a design leads to the game freezing. After restarting, the save may roll back hours or even days.
Another possible reason cited is the disk space limitation for saved data on Xbox. If the database of replays and screenshots becomes too large, the saving process is interrupted, which can corrupt files.
The biggest dissatisfaction is caused by the inability to create local backups of saves. Players are dependent on the cloud and cannot independently restore data in case of a failure.
Similar problems occurred back in Forza Horizon 3. Currently, technical support recommends standard procedures like clearing the cache and re-downloading the profile, but players report that this rarely helps.