The game, on which Microsoft had high hopes, failed in 2023 on PC and Xbox. Players stated that Redfall wasn't worth even $10, reflecting an extremely negative perception of the project. At its lowest, the number of active players dropped so much that finding a match was almost impossible. Despite this, some purchased the Deluxe version for $100 with promised future DLC.
With the studio's closure, the DLC will never appear. It's important that refunds for Deluxe version buyers are not only fair but also necessary.
X user SnapBlastPlay bought the Deluxe edition at launch. He has been waiting for a refund for almost 15 months. Support requests have yielded no results — a year ago, he was told that Microsoft was working on it, but a year later, the situation remains unchanged.
This looks extremely unprofessional for a company with a trillion-dollar capitalization and could lead to lawsuits or a class action. Fans are also being ironic, asking who even bought the Deluxe version of Redfall at launch.