After the release of Borderlands 4, negative feedback from dissatisfied players began to appear online. Users are actively complaining about the poor optimization of the looter-shooter.
Gearbox boss Randy Pitchford decided to share complaint (ticket) statistics with customer support. According to him, about 1% of buyers sent requests, with more complaints not about performance, but about receiving rewards for watching streams on Twitch:
«More than half of the tickets (~0.55% of customers) are users reporting problems with their SHiFT accounts (lost email/access, etc.).
The next largest ticket concerns FoV management on the console (we're working on it).
0.055% of customers report problems with Twitch Drops.
In addition, 0.04% of complaints are related to PC performance, with support marking 0.009% as "valid". 0.037% were successfully trained (settings).
That's less than one percent of one percent (0.01%) of customers using support tickets to report legitimate performance issues, which is less than 1/5 of users using support to get help with Twitch Drops.
The reality is drastically different from what you might expect if your only sources of information were, say, certain internet forums».