Popular blogger and electronics repair specialist Louis Rossmann accused Samsung of unfair warranty performance. The reason was a conflict surrounding a 4TB Samsung 990 PRO SSD, which, according to Rossmann, turned out to be faulty.
As the blogger explained, the drive started showing errors, and tests confirmed the problem. After that, he submitted a warranty claim, expecting repair or replacement of the device. However, the process unexpectedly ended without a resolution.
According to screenshots of correspondence published by Rossmann, Samsung requested photos of the SSD and additional information, but closed the application less than 24 hours later. The company informed the owner that the drive had been checked and was working correctly, then sent the device back, providing a tracking number for the package.
After receiving the SSD, Rossmann stated that the fault had not disappeared and he could still reproduce the same errors. Failing to get further response from the company, the blogger issued an ultimatum to Samsung: if the drive is not replaced, he will go to court.
Later, Samsung offered the client monetary compensation of $330 — which, according to the company, was the cost of the drive at the time of purchase. However, Rossmann refused to accept such a solution. He claims that a similar 4TB Samsung 990 PRO SSD currently sells for approximately $949, so returning the original cost would not compensate for the loss of the device.
Samsung's warranty policy also raised additional questions. It states that if the company cannot repair or replace the product with a new or refurbished equivalent, the customer should be paid its current market value at the time of the warranty claim. According to Rossmann, the offered amount does not meet this condition.
Samsung's response also states that it is impossible to replace the drive due to "a very serious shortage" of memory products on the market. Due to a lack of stock, the service center allegedly has neither the required SSD model nor a comparable device for replacement.
However, Rossmann questioned this explanation. He noted that the drive is still available for purchase from major retailers, including Amazon, and several units can be purchased at once. According to the blogger, this indicates that Samsung is trying to avoid replacing the device and limit itself to cheaper compensation to reduce its own costs.
Rossmann has currently given the company 60 days to resolve the situation. If the parties do not reach an agreement, the conflict may escalate to legal action.