The recently released Rayman 30th Anniversary Edition evoked nostalgia in players, but some fans encountered a problem: the Atari Jaguar and MS-DOS versions do not save progress.
Reddit user BenjyMLewis contacted Ubisoft support and received a response that post-release support for the game has ended, and the bug will likely remain.
We are grateful for your video demonstrating the issue where your progress was deleted after restarting the game. We apologize for any inconvenience this may have caused.
Regarding this issue, we would like to inform you that we are discontinuing post-release support for this game as our development team has moved on to other projects. We do not plan any further updates for this game, so this issue will most likely remain in the game.
We understand that this is not the outcome you were hoping for. However, we hope you can still enjoy the game, and we apologize for any inconvenience this may have caused.
Since we cannot take any further action on this matter, we are closing this request. Please note that if you encounter any difficulties in the future, please contact us by reopening this request or creating a new one.
Later, one of the Ubisoft employees on Reddit clarified that official support has not ended, but the timeline for fixing the bug is still unknown.
