15 years later, Valve support accepted a PS3 Portal 2 code and added the game to the Steam library for free
Translated with AI from the Russian original.
Valve's customer focus continues to surprise and delight players.
Recently, a player using the nickname Far_Echidna1548 shared their experience of interacting with Valve support. They had an activation code for the console version of Portal 2, and many years later, they decided to try claiming their right to receive the PC version.
Portal 2 was released on PC as well as Xbox 360 and PlayStation 3 consoles in 2011. Back then, the puzzle game supported Steamworks features. Owners of the game had the option to link their Steam account, cross-platform play was available (PlayStation 3 with players on PC/Mac), and they could also get the PC version of the game for free.
When attempting to use the activation code for the PC version of Portal 2, Far_Echidna1548 encountered an issue and decided to submit a support ticket to Steam:
I don't know if this is the right place to write. If you can't help me, I understand. I have a copy of Portal 2 for PlayStation 3, as well as a code for the game on Steam. When I tried to activate this code, it told me that I needed to link my PSN and Steam accounts, but the servers were shut down eight years ago, so I can't activate the game at all. All I am asking is—if you can and are willing to—please add a copy of Portal 2 to my Steam account. I understand if you can't do this.
Dorian replied to Far_Echidna1548's request. The specialist didn't just provide a “canned response”; instead, he ran a check and then added Portal 2 to the user's Steam library:
Hello! Unfortunately, we no longer support Portal 2 for PlayStation 3. However, I can see the CD key you were trying to add in our system, and it checks out. I have added Portal 2 to your Steam account.
Players once again praised Valve for its attention to Steam service users.
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