The player used "soft power" when applying for a refund.
Recently, a user with the nickname BabaYodaTheFirst shared his story of communicating with Steam support. The Valve service once again pleasantly surprised with its customer focus.
When applying for a refund, the player admitted that he exceeded the standard 2-hour limit, but he saw a discount and wanted to return the money in order to buy several projects at once:
I know I'm over the two hour limit, but I found out the games just went on sale and it just "killed" me. I love the [Yakuza] series and would like a refund so I can get this game and Pirate Yakuza in Hawaii. Please help me with this. If possible, please return the money to my Steam wallet. Thank you very much, sorry for the inconvenience.
However, Valve initially rejected the request. BabaYodaTheFirst did not give up and decided to reply: "Pretty please?"
And it worked, a Steam support specialist confirmed the possibility of a refund:
As a gesture of goodwill, we can credit the amount of your purchase to your Steam wallet. In this case, the game or item will be removed from your account. Please reply to this email and indicate whether you would like us to credit you with this amount. You must reply and confirm your agreement before we credit you with this amount. Support service
According to BabaYodaTheFirst, he was jumping "like a gremlin" with joy and said that instead of the usual "refund request" he was sending a help request ("I have a question").
