The developers listened to community feedback and decided to organize refunds for buyers.
The Chapter Voice Pack 1 add-on for Warhammer 40,000: Space Marine 2, released at the end of February, received mostly negative reviews. Players were very unhappy with the quality of the voice acting and the number of recorded lines.
The developers published a statement from the game director, which is also available in Russian:
We have taken your feedback regarding the Chapter Voice Pack into account and would like to address the questions that have arisen. It is quite clear that this pack did not meet your expectations, and we apologize. Our main priority is to provide high-quality content – free or paid.
Initially, the voice pack was developed to include what we call "combat lines": lines that are reactions to combat situations and are not tied to specific missions. Each character in the voice pack received over 450 lines in 7 languages. However, this does not cover the large volume of pre-recorded dialogue specific to each operation, which is approximately 1500 lines for each operation. We understand that you expected your characters to be more complete. This is our fault, we incorrectly set expectations, and the result seems incomplete. Many production constraints (such as the availability of voice actors for localization and the need to constantly update voice packs when new operations are added) forced us to create the voice pack in its current form, and the same constraints do not allow us to "expand" it by adding the missing lines.
The creators of Warhammer 40,000: Space Marine 2 have decided to refund all buyers of Chapter Voice Pack 1, and the add-on will become free:
We still believe that expanding personalization options, whether it's the appearance or sound of your Space Marine, is important for maintaining the atmosphere of the game. That's why we decided to refund all owners of this pack and make it free from now on. We are currently discussing refund options with platform owners. Refunds will begin in early April.
Steam users have already started receiving money into their accounts.
