During the PAX Australia 2025 panel, Pitchford explained why fan complaints do not cause concern for the studio.
Pitchford noted that he is pleased that players are mainly complaining about technical errors, not the plot. According to him, this is an important point, because the story in Borderlands 4 received a much warmer reception than in the previous installment.
Narrative Director Sam Winkler added that he feels relieved when the criticism does not concern "bad writing." As the head of the studio emphasized, technical flaws can be fixed with patches, but the plot remains an immutable part of the game.
During the discussion, the developers mentioned an unusual case: one fan destroyed 3000 bosses to get rare items. According to Pitchford, such dedication shows how involved the Borderlands community is.
Borderlands 4 has already become a topic for heated discussions, but Gearbox is confident that now the attention of players is focused on the story, and not on errors, and this is the best sign for the entire series.
